unable to send e-mail

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pri pri

29 Jun 2007 29 Jun '07

11:44 a.m.

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Shawn Beasley

29 Jun 29 Jun

11:58 a.m.

pri pri schrieb:

...

hi all, i have just installed otrs in our system. i am able to receive e-mails but when i tried to send e-mails i am getting this error:

hi

*Plain Text Attachment* [ Scan and Save to Computer http://in.f941.mail.yahoo.com/ym/ShowLetter?box=Inbox&MsgId=1695_16657532_19... ]

Error: Can't use /usr/sbin/sendmail -i -f: Bad file descriptor!

Comment: Please contact the admin. Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Fri Jun 29 12:19:09 2007

Message: Can't use /usr/sbin/sendmail -i -f: Bad file descriptor!

Traceback (596): Module: Kernel::System::Email::Sendmail::Send (v1.17) Line: 85 Module: Kernel::System::Email::Send (v1.20.2.1) Line: 475 Module: Kernel::System::Ticket::Article::ArticleSend (v1.128.2.4) Line: 1567 Module: Kernel::Modules::AgentTicketForward::SendEmail (v1.16.2.1) Line: 577 Module: Kernel::Modules::AgentTicketForward::Run (v1.16.2.1) Line: 83 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 671 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_ClientApps_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30

i changed the host to our e-mail server in the sendmail module in defaults.pm

the host was mail.example.com . i changed it to our e-mail ip. but i m still having problems sending e-mails

can somebody help?

thank you

------------------------------------------------------------------------ Catch the complete World Cup coverage with MSN http://g.msn.com/8HMBENIN/2743??PS=47575

------------------------------------------------------------------------

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Are you using a windows server or linux? --Shawn

pri pri

12:05 p.m.

Adriano Amaral

12:19 p.m.

Check your relay rules on the SBS2K3. By default the smtp accept no relays Adriano pri pri a écrit:

...

we are using windows small business server 2003

------------------------------------------------------------------------ From: /Shawn Beasley / Reply-To: /"User questions and discussions about OTRS.org" / To: /otrs@otrs.org/ Subject: /[otrs] Re: unable to send e-mail/ Date: /Fri, 29 Jun 2007 13:58:16 +0200/ >pri pri schrieb: >>hi all, >>i have just installed otrs in our system. i am able to receive >>e-mails but when i tried to send e-mails i am getting this error: >> >> >>hi >> >>*Plain Text Attachment* [ Scan and Save to Computer >>http://in.f941.mail.yahoo.com/ym/ShowLetter?box=Inbox&MsgId=1695_16657532_19...

>>] >> >>Error: Can't use /usr/sbin/sendmail -i -f: Bad file descriptor! >> >>Comment: Please contact the admin. >>Bug Report: >>Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Fri Jun >>29 >>12:19:09 2007 >> >>Message: Can't use /usr/sbin/sendmail -i -f: Bad file descriptor! >> >>Traceback (596): >> Module: Kernel::System::Email::Sendmail::Send (v1.17) Line: 85 >> Module: Kernel::System::Email::Send (v1.20.2.1) Line: 475 >> Module: Kernel::System::Ticket::Article::ArticleSend >>(v1.128.2.4) >>Line: 1567 >> Module: Kernel::Modules::AgentTicketForward::SendEmail >>(v1.16.2.1) >>Line: 577 >> Module: Kernel::Modules::AgentTicketForward::Run (v1.16.2.1) >>Line: >>83 >> Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) >>Line: >>671 >> Module: >>ModPerl::ROOT::ModPerl::Registry::C_3a_ClientApps_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler

>>(v) Line: 47 >> Module: (eval) (v1.81) Line: 203 >> Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 >> Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: >>169 >> Module: ModPerl::Registry::handler (v1.99) Line: 30 >> >> >> >> >>i changed the host to our e-mail server in the sendmail module in >>defaults.pm >> >>the host was mail.example.com . i changed it to our e-mail ip. but >>i m still having problems sending e-mails >> >>can somebody help? >> >>thank you >> >> >> >> >>------------------------------------------------------------------------ >>Catch the complete World Cup coverage with MSN >>http://g.msn.com/8HMBENIN/2743??PS=47575 >> >> >>------------------------------------------------------------------------ >> >>_______________________________________________ >>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>Archive: http://lists.otrs.org/pipermail/otrs >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>Support or consulting for your OTRS system? >>=> http://www.otrs.com/ > >Are you using a windows server or linux? > >--Shawn > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/

------------------------------------------------------------------------ Millions of Matrimonial Profiles @ Shaadi.com. Join Now! http://g.msn.com/8HMBENIN/2731??PS=47575 ------------------------------------------------------------------------

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

pri pri

12:34 p.m.

pri pri

9 Jul 9 Jul

1:43 p.m.

Did you tell OTRS that is needs to authenticate the SMTP session? ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Monday, July 09, 2007 9:43 AM To: otrs@otrs.org Subject: Re: [otrs] Re: unable to send e-mail thanks for ur reply. i just checked the relay restrictions. we have allowed relay to all those who successfully authenticate. but i am still getting this error ________________________________ From: Adriano Amaral Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] Re: unable to send e-mail Date: Fri, 29 Jun 2007 08:19:13 -0400 >Check your relay rules on the SBS2K3. By default the smtp accept no relays > >Adriano > >pri pri a icrit: > > > > we are using windows small business server 2003 > > > > > > > > > > > > ------------------------------------------------------------------------ > > From: /Shawn Beasley / > > Reply-To: /"User questions and discussions about OTRS.org" > > / > > To: /otrs@otrs.org/ > > Subject: /[otrs] Re: unable to send e-mail/ > > Date: /Fri, 29 Jun 2007 13:58:16 +0200/ > > >pri pri schrieb: > > >>hi all, > > >>i have just installed otrs in our system. i am able to receive > > >>e-mails but when i tried to send e-mails i am getting this error: > > >> > > >> > > >>hi > > >> > > >>*Plain Text Attachment* [ Scan and Save to Computer > >

...

...
<http://in.f941.mail.yahoo.com/ym/ShowLetter?box=Inbox&MsgId=1695_16657532 _194657_1534_603_0_1010_1378_4143721938&bodyPart=2&YY=19370&y5beta=yes&y5bet a=yes&order=down&sort=date&pos=0&view=a&head=b&VScan=1&Idx=0> > > > > >>] > > >> > > >>Error: Can't use /usr/sbin/sendmail -i -f: Bad file descriptor! > > >> > > >>Comment: Please contact the admin. > > >>Bug Report: > > >>Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Fri Jun > > >>29 > > >>12:19:09 2007 > > >> > > >>Message: Can't use /usr/sbin/sendmail -i -f: Bad file descriptor! > > >> > > >>Traceback (596): > > >> Module: Kernel::System::Email::Sendmail::Send (v1.17) Line: 85 > > >> Module: Kernel::System::Email::Send (v1.20.2.1) Line: 475 > > >> Module: Kernel::System::Ticket::Article::ArticleSend > > >>(v1.128.2.4) > > >>Line: 1567 > > >> Module: Kernel::Modules::AgentTicketForward::SendEmail > > >>(v1.16.2.1) > > >>Line: 577 > > >> Module: Kernel::Modules::AgentTicketForward::Run (v1.16.2.1) > > >>Line: > > >>83 > > >> Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) > > >>Line: > > >>671 > > >> Module: > > ModPerl::ROOT::ModPerl::Registry::C_3a_ClientApps_OTRS_otrs_bin_cgi_2dbin_ index_2epl::handler > > > > >>(v) Line: 47 > > >> Module: (eval) (v1.81) Line: 203 > > >> Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 > > >> Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: > > >>169 > > >> Module: ModPerl::Registry::handler (v1.99) Line: 30 > > >> > > >> > > >> > > >> > > >>i changed the host to our e-mail server in the sendmail module in > > >>defaults.pm > > >> > > >>the host was mail.example.com . i changed it to our e-mail ip. but > > >>i m still having problems sending e-mails > > >> > > >>can somebody help? > > >> > > >>thank you > > >> > > >> > > >> > > >> > > ------------------------------------------------------------------------ > > >>Catch the complete World Cup coverage with MSN > > >>http://g.msn.com/8HMBENIN/2743??PS=47575 > > >> > > >> > > ------------------------------------------------------------------------ > > >> > > >>_______________________________________________ > > >>OTRS mailing list: otrs - Webpage: http://otrs.org/ > > >>Archive: http://lists.otrs.org/pipermail/otrs > > >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > >>Support or consulting for your OTRS system? > > >>=> http://www.otrs.com/ > > > > > >Are you using a windows server or linux? > > > > > >--Shawn > > > > > >_______________________________________________ > > >OTRS mailing list: otrs - Webpage: http://otrs.org/ > > >Archive: http://lists.otrs.org/pipermail/otrs > > >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > >Support or consulting for your OTRS system? > > >=> http://www.otrs.com/ > > > > > >

> > Millions of Matrimonial Profiles @ Shaadi.com. Join Now! > > http://g.msn.com/8HMBENIN/2731??PS=47575 > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > >-- >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/ ________________________________ Wedding bells are ringing. When's your time to walk the aisle? http://g.msn.com/8HMAENIN/2740??PS=47575

pri pri

10 Jul 10 Jul

8:50 a.m.

LQ Marshall

12:45 p.m.

Since authentication is limited to those who authenticate you have to have OTRS authenticate to send mail. If you have SMTP authentication enabled on your Exchange server along with SMTP logging you'd be able to trace the issue in the SMTP log. Under Framework::Core::Sendmail in sysconfig you should find the settings for the SMTP authentication. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Tuesday, July 10, 2007 4:51 AM To: otrs@otrs.org Subject: RE: [otrs] Re: unable to send e-mail is it in the sysconfig?? can you please tell me what i should do?? ________________________________ From: "LQ Marshall" Reply-To: "User questions and discussions about OTRS.org" To: "'User questions and discussions about OTRS.org'" Subject: RE: [otrs] Re: unable to send e-mail Date: Mon, 9 Jul 2007 09:55:00 -0400 >Did you tell OTRS that is needs to authenticate the SMTP session? > > > >________________________________ > > From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf >Of pri pri > Sent: Monday, July 09, 2007 9:43 AM > To: otrs@otrs.org > Subject: Re: [otrs] Re: unable to send e-mail > > > > thanks for ur reply. i just checked the relay restrictions. we have >allowed relay to all those who successfully authenticate. but i am still >getting this error

pri pri

12:59 p.m.

LQ Marshall

1:23 p.m.

You have to use a user/account in exchange that has appropriate permissions send messages via SMTP. OT: Basic Authentication is probably for OWA. This account probably has the correct access but is probably associated with a user account. This is not the best choice. Suggest an account that is for OTRS, the configuration for this account or verification that the existing account is not appropriate for this list that is an exchange issue not OTRS. Contact your exchange admin, an exchange list or off list. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Tuesday, July 10, 2007 8:59 AM To: otrs@otrs.org Subject: RE: [otrs] Re: unable to send e-mail got it. we have basic authentication for smtp server. should use the same user to authenticate this well? thank you very much ________________________________ From: "LQ Marshall" Reply-To: "User questions and discussions about OTRS.org" To: "'User questions and discussions about OTRS.org'" Subject: RE: [otrs] Re: unable to send e-mail Date: Tue, 10 Jul 2007 08:45:51 -0400 >Since authentication is limited to those who authenticate you have to have >OTRS authenticate to send mail. If you have SMTP authentication enabled on >your Exchange server along with SMTP logging you'd be able to trace the >issue in the SMTP log. > >Under Framework::Core::Sendmail in sysconfig you should find the settings >for the SMTP authentication. > > >________________________________ > > From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf >Of pri pri > Sent: Tuesday, July 10, 2007 4:51 AM > To: otrs@otrs.org > Subject: RE: [otrs] Re: unable to send e-mail > > > > is it in the sysconfig?? > > can you please tell me what i should do?? > > > > ________________________________ > > From: "LQ Marshall" > Reply-To: "User questions and discussions about OTRS.org" > > To: "'User questions and discussions about OTRS.org'" > > Subject: RE: [otrs] Re: unable to send e-mail > Date: Mon, 9 Jul 2007 09:55:00 -0400 > >Did you tell OTRS that is needs to authenticate the SMTP >session? > > > > > > > >________________________________ > > > > From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] >On Behalf > >Of pri pri > > Sent: Monday, July 09, 2007 9:43 AM > > To: otrs@otrs.org > > Subject: Re: [otrs] Re: unable to send e-mail > > > > > > > > thanks for ur reply. i just checked the relay >restrictions. we have > >allowed relay to all those who successfully authenticate. >but i am still > >getting this error > > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/ ________________________________ Catch the complete World Cup coverage with MSN http://g.msn.com/8HMAENIN/2743??PS=47575

Gabriele D'Andrea

29 Jun 29 Jun

12:37 p.m.

Sendmail can be used only on Linux, if you're using Windows, you should enable SMTP.

...

From the Admin Panel, click on SysConfig, then enter Framework -> Core::Sendmail and configure OTRS to use your preferred SMTP server

Gabriele ----- Original Message ----- From: pri pri To: otrs@otrs.org Sent: Friday, June 29, 2007 2:05 PM Subject: RE: [otrs] Re: unable to send e-mail we are using windows small business server 2003 ---------------------------------------------------------------------------- From: Shawn Beasley Reply-To: "User questions and discussions about OTRS.org" To: otrs@otrs.org Subject: [otrs] Re: unable to send e-mail Date: Fri, 29 Jun 2007 13:58:16 +0200 >pri pri schrieb: >>hi all, >>i have just installed otrs in our system. i am able to receive >>e-mails but when i tried to send e-mails i am getting this error: >> >> >>hi >> >>*Plain Text Attachment* [ Scan and Save to Computer >>http://in.f941.mail.yahoo.com/ym/ShowLetter?box=Inbox&MsgId=1695_16657532_19... >>] >> >>Error: Can't use /usr/sbin/sendmail -i -f: Bad file descriptor! >> >>Comment: Please contact the admin. >>Bug Report: >>Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Fri Jun >>29 >>12:19:09 2007 >> >>Message: Can't use /usr/sbin/sendmail -i -f: Bad file descriptor! >> >>Traceback (596): >> Module: Kernel::System::Email::Sendmail::Send (v1.17) Line: 85 >> Module: Kernel::System::Email::Send (v1.20.2.1) Line: 475 >> Module: Kernel::System::Ticket::Article::ArticleSend >>(v1.128.2.4) >>Line: 1567 >> Module: Kernel::Modules::AgentTicketForward::SendEmail >>(v1.16.2.1) >>Line: 577 >> Module: Kernel::Modules::AgentTicketForward::Run (v1.16.2.1) >>Line: >>83 >> Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) >>Line: >>671 >> Module: >>ModPerl::ROOT::ModPerl::Registry::C_3a_ClientApps_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler >>(v) Line: 47 >> Module: (eval) (v1.81) Line: 203 >> Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 >> Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: >>169 >> Module: ModPerl::Registry::handler (v1.99) Line: 30 >> >> >> >> >>i changed the host to our e-mail server in the sendmail module in >>defaults.pm >> >>the host was mail.example.com . i changed it to our e-mail ip. but >>i m still having problems sending e-mails >> >>can somebody help? >> >>thank you >> >> >> >> >>------------------------------------------------------------------------ >>Catch the complete World Cup coverage with MSN >>http://g.msn.com/8HMBENIN/2743??PS=47575 >> >> >>------------------------------------------------------------------------ >> >>_______________________________________________ >>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>Archive: http://lists.otrs.org/pipermail/otrs >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>Support or consulting for your OTRS system? >>=> http://www.otrs.com/ > >Are you using a windows server or linux? > >--Shawn > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/ ------------------------------------------------------------------------------ Millions of Matrimonial Profiles @ Shaadi.com. Join Now! ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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participants (5)

Adriano Amaral
Gabriele D'Andrea
LQ Marshall
pri pri
Shawn Beasley