Out of curiosity, what kind of issues did you have with the FCKEditor? OTRS V3 has "CKEditor" which is a newer version of the old FCKEditor but obviously it might have some of the same issues. On Mon, Jul 25, 2011 at 16:03, Martignier, Philippe wrote:

Hi Martin,

Many thanks for your quick answer. I am an old developer (Cobol, MS-Access, ...) but am not afraid to go into code.

So I think I have to remove the code about the default editor and put the one of tinyMCE (provided by them) instead?

And I just place the files in \var\httpd\htdocs\js where there is the fckeditor ?

Will look at your example !

Philippe

Message: 2 Date: Mon, 25 Jul 2011 15:08:16 +0200 From: Martin Edenhofer Subject: Re: [otrs] Replace the rich editor with TinyMCE To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="us-ascii"

Hi Philippe,

it's not planned, but yes, you can replace the RTE. The file which you need to change is Kernel/Output/HTML/Standard/RichTextEditor.dtl (you need to have developer skills to do the replacement).

As another example of RTE replacement see http://edenhofer.de/p/aloha-editor/ (OTRS 3 with Aloha Editor "beta" - http://www.aloha-editor.org/).

 -Martin

http://edenhofer.de/

On 25.07.2011, at 14:36, Martignier, Philippe wrote:

...

Hi there,

I have several issues using OTRS 2.4.8 about copy and paste with html tags.

It seems that TinyMCE is a better editor than the one used by default in OTRS. (I tried also the one in OTRS 3.0 but it is the same as before just with a new look)

My questions:

1) is it possible to change this rich text editor with another one?

2) where and what file(s) to modify? I imagine there is a call to a javascript with the text field in parameter

Thanks for any help,

Philippe

Philippe Martignier Communications Division Customer Service Center Email : Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : NC Office : 3, 316

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