Hi, Search "Agent rights in Admin-Area" in archive mailing list. I ask the same few month ago and michiel beijen said : "You should go to Admin > SysConfig > Framework > Admin::ModuleRegistration. Now add the groups you want to the module registration for Admin. Now go to Admin > SysConfig > Ticket > Admin::ModuleRegistration, here you find the auto response and responses registrations. Again, add the permission groups you need to these registrations." Regards Claude -------- Message original -------- Sujet : [otrs] Delegating the management of Response Templates De : Olivier Macchioni Pour : User questions and discussions about OTRS. Date : 13/12/2011 09:10

Hello,

I'd like to delegate the management of Response Templates - typically editing those templates - to one of our Agents.

Is there a way to do so without granting him full Admin rights?

Thanks,

Olivier --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs