hi marshall, under the QUEUE==RESPONSES, i think we can add the responses to the queue. what about the notification to customer, when a ticket was closed by agent & the notification should be the note written when the agent is going to close the ticket, i think it is in the Notification in ADMIN module, but i don't know how to configure it. -aman On Fri, May 22, 2009 at 4:32 AM, wrote:

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Today's Topics:

1. send notification to customer about closed ticket. (aman) 2. Migrating to 2.3.4 (Rabindra Pandey) 3. Re: configuring POP3 mail account to otrs(mysql). (ravi shanker) 4. Re: Mass import users (Michiel Beijen) 5. Re: send notification to customer about closed ticket. (L Marshall) 6. Re: Migrating to 2.3.4 (Maurice James) 7. Re: Mass import users (Maurice James)

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Message: 1 Date: Thu, 21 May 2009 19:27:31 +0530 From: aman Subject: [otrs] send notification to customer about closed ticket. To: otrs@otrs.org Message-ID: Content-Type: text/plain; charset="iso-8859-1"

hi,

i am new to otrs, using otrs 2.3.4 on a CentOS 5.2 machine

Is there an option somewhere in OTRS that sends out an e-mail (i.e. from the the notification master) to customer that informs the customer that his/her ticket has been closed with the note we have wrote when the ticket was closed.

Thanks!

-- regards: Amanpreet Singh