We have FINALLY found the problem to why our email notifications are NOT being sent out. Apparently our McAfee Enterprise antivirus has a block that keeps certain types of applications from spamming the smtp ports. We went into the antivirus console and added apache.exe to the exclude applications and it works fine. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 tfrench@deicorp.net www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 4:49 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Since we are ALL trying to trouble shoot this, here are some findings from us. We used ITDepartment@deicorp.net as a email address for the group id of .ITsupport@deicorp.net We found that the ITDepartment@deicorp.net would not work on any of our printers that needed to send alerts to the IT department, so we changed that to a end-users email address and it worked. Now for the OTRS issue, we also changed the administrators email address in 3 places and tried to force an admin notification from the admin section, with no success. Tom French -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.xxxx.xxxx ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" wrote:

We changed from our Postfix on Linux mail server system to Exchange also a few weeks ago, and it killed our mail notification. Our new IT security policy probably means that OTRS never will be routed through exchange.

I have been looking at alternative solutions, specifically setting up sendmail on the same server as OTRS and using it as our outgoing server.

I am monitoring this discussion closely and ask that if you find a solution, please post it to the newsgroup.

Thanks

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

-- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/

Your SMTP has issues :( Im no exchange guru but basically you need to allow your OTRS system to "relay" through your exchange SMTP. This is a configuration that should be made keeping in mind that you only want computers on your "private/internal/natted" network can relay directly through. For example, in my company I don't allow workstations to relay through our mail server but I do allow the server subnet to. I do remember a setting like "allow relay through these hosts" in the smtp configuration where you can add stuff to the list to explicitly deny or toggle a radio button to ONLY allow whats in the list, which the latter seems more logical for your solution. HTH, Andy Lubel On 6/28/06 4:51 PM, "Tom French" wrote:

Hi,

I forgot to include this small test.

Microsoft Windows [Version 5.2.3790] (C) Copyright 1985-2003 Microsoft Corp.

ping mail.deicorp.net

Pinging mail.deicorp.net [xxx.xxx.xxx.xxx] with 32 bytes of data:

Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64

Ping statistics for xxx.xxx.xxx.xxx: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms

telnet mail.deicorp.net 25 Connecting To mail.deicorp.net...Could not open connection to the host, on port 25: Connect failed

Tom French

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem

Let us know how this test works out:

Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server).

You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.xxxx.xxxx ready at Wed, 28 Jun 2006 13:59:45 -0400

(type in "quit" to close session)

Does this work for you?

On 6/28/06 12:58 PM, "Keith Turner" wrote:

...

We changed from our Postfix on Linux mail server system to Exchange also a few weeks ago, and it killed our mail notification. Our new IT security policy probably means that OTRS never will be routed through exchange.

I have been looking at alternative solutions, specifically setting up sendmail on the same server as OTRS and using it as our outgoing server.

I am monitoring this discussion closely and ask that if you find a solution, please post it to the newsgroup.

Thanks

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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Bad virus scanner! Nope you are going to need to call the vendor or read the manual that came with it :) On 6/29/06 10:30 AM, "Tom French" wrote:

Andy,

One of my colleagues, found this, which may be the REAL issue. Seems our AntiVirus console may be restricting the mail.

http://kbase.pscs.co.uk/index.php?article=242

Can anyone tell me the EXCLUDED PROCESS name for OTRS?

Tom French From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Thursday, June 29, 2006 10:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem

Your SMTP has issues :(

Im no exchange guru but basically you need to allow your OTRS system to "relay" through your exchange SMTP. This is a configuration that should be made keeping in mind that you only want computers on your "private/internal/natted" network can relay directly through.

For example, in my company I don't allow workstations to relay through our mail server but I do allow the server subnet to.

I do remember a setting like "allow relay through these hosts" in the smtp configuration where you can add stuff to the list to explicitly deny or toggle a radio button to ONLY allow whats in the list, which the latter seems more logical for your solution.

HTH,

Andy Lubel

On 6/28/06 4:51 PM, "Tom French" wrote:

...

Hi,

I forgot to include this small test.

Microsoft Windows [Version 5.2.3790] (C) Copyright 1985-2003 Microsoft Corp.

ping mail.deicorp.net

Pinging mail.deicorp.net [xxx.xxx.xxx.xxx] with 32 bytes of data:

Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64

Ping statistics for xxx.xxx.xxx.xxx: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms

telnet mail.deicorp.net 25 Connecting To mail.deicorp.net...Could not open connection to the host, on port 25: Connect failed

Tom French

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem

Let us know how this test works out:

Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server).

You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.xxxx.xxxx ready at Wed, 28 Jun 2006 13:59:45 -0400

(type in "quit" to close session)

Does this work for you?

On 6/28/06 12:58 PM, "Keith Turner" wrote:

...

We changed from our Postfix on Linux mail server system to Exchange also a few weeks ago, and it killed our mail notification. Our new IT security policy probably means that OTRS never will be routed through exchange.

I have been looking at alternative solutions, specifically setting up sendmail on the same server as OTRS and using it as our outgoing server.

I am monitoring this discussion closely and ask that if you find a solution, please post it to the newsgroup.

Thanks

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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