Hi List We do no receive Notification Mails if a Customer opens a new Ticket over the Web-Interface in a Queue that is not in a CustomerGroupAlwaysGroups. The Problem only exists if CustomerGroupSupport is enabled. For example: - User1 has Group1 - CustomerGroupAlwaysGroups is set to info and users - Queue1 group is set to users - Queue2 group is set to Group1 A Notification Mail is only sent to the Agents if the User1 opens the new Ticket in the Queue1. If he opens a Ticket in Queue2 there is no notification at all. (yes, I am subscribed to that queue and am in the Group1 too) Does anybody have an idea if that is an otrs bug or a configuration issue? thanks marc