Hi, Do you try otrs.checkModules in OTRS/bin directory to check if a module isn't installed ? Hope this help Le 04/05/2010 09:41, Daniele Gagliardi a écrit :

Hi James,

Il 04/05/2010 0.04, otrs-request@otrs.org ha scritto:

...

Message: 4 Date: Mon, 3 May 2010 09:15:08 -0700 From: James Hoegl Subject: Re: [otrs] Customer creation account failure when using multiple backends To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1"

verify the LDAP module for PERL is installed and working.

thanks for your quick response.

LDAP module for PERL is installed and working correctly, I am able to authenticate customers on LDAP and retrieve customers informations from LDAP.

The problem is only with self-regsitration and lost password procedures: both procedures fails respectively with following messages:

1) (for customer's self-registration procedure) "Can't use an undefined value as a HASH reference at C:/Programmi/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/Web/InterfaceCustomer.pm line 555,<DATA> line 275."

2) (for customer's lost password procedure) "Can't call method "GenerateRandomPassword" on an undefined value at C:/Programmi/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/CustomerUser.pm line 466,<DATA> line 275."

What else should I check?

Thanks for your attention

Daniele

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