Hi, Mario. I'm not sure where I found it in Admin->Sysconfig.... Here is the line to put into Config.pm $Self->{'Ticket::Frontend::NeedAccountedTime'} = '1'; It will give you manadatory accounted time on new tickets and any other articles your agents try to post. The only exception I found is bulk action. This form will not ask for accounted time. I have OTRS::ITSM. Ticket type is mandatory for my agents in phone tickets. I believe it's by default in ITSM as I don't remember I did anything to achieve that. I hope this helps. Regards, Anton. 2008/12/28 ml@bortal.de

Hello List,

how can i define the time units and the ticket type as mandatory fields? I want that those are ALWAYS filled out when submitting a ticket.

Thanks, Mario _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs