Need to filter the Customer's New Ticket To: drop down list
The SysConfig parameter, CustomerPanelOwnSelection, allows you to define the Queues, which the customer can select in the Customer-Interface. But is there a way to filter the drop down based on the customer's log in and what queues and groups they are associated to? Tina Kerr Manager, Production Support Office: 214-618-9540 Mobile: 303-884-0058 tkerr@calpont.com mailto:tkerr@calpont.com +++++CONFIDENTIALITY NOTICE+++++ The information in this email may be confidential and/or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained here in is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this email from your system.
Hi Tina,
The SysConfig parameter, *CustomerPanelOwnSelection, *allows you to define the Queues, which the customer can select in the Customer-Interface. But is there a way to filter the drop down based on the customer’s log in and what queues and groups they are associated to?
If you work with the cutomer user group option, then you can assign your customers to groups, this will then determine the list of queues available in your drop down menu as a customer. http://doc.otrs.org/2.2/en/html/x846.html ((enjoy)) -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
participants (2)
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Shawn Beasley -
Tina Kerr