I have setup ITSM packages under OTRS 2.3.2 but when i try to create services under the type field it's not active only the field as type is visible, can some one please explain me how to make this type under service visible because of this reason i get an error when i try to create a service. ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Sun Feb 22 04:52:54 2009 Message: Need TypeID! Traceback (22406): Module: Kernel::System::Service::ServiceAdd (v1.9) Line: 525 Module: Kernel::Modules::AdminService::Run (v1.1) Line: 166 Module: Kernel::System::Web::InterfaceAgent::Run (v1.34) Line: 824 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 47 Module: (eval) (v1.87) Line: 204 Module: ModPerl::RegistryCooker::run (v1.87) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 thanks you Lakshan