Hi OTRS users, is it possible to have one ticket "circulate" through a group of agents, having each one add a comment and sign it off, making the ticket move to the next agent? My imagined workflow should look like this: 1. New ticket arrives and is somehow marked for this circulation mechanism (either placed in a special queue, or otherwise flagged) by one agent in the respective group. This agent adds a note to the ticket, so it is considered "signed off" by him. 2. The ticket is sent to the next agent in the "special group" by OTRS, that agent is informed about the ticket (as per standard notification methods and settings in OTRS), and can add his comment in a new note, thereby also "signing off" the ticket. 3. Step 2 happens until all agents in the "special group" have added their note to the ticket. 4. Ticket returns to the owner from step 1 (who placed it in the "circulation" queue, or did whatever to the ticket to make it circulate), so that he can take appropriate action. Does anyone know if such thing exists or can be done just by configuration tricks? Are there extensions / modules / patches that implement such a process? If not (this question might be better suited for the dev@ list, though), is there any obvious way of implementing this? What's the best way to implement it for easy porting on OTRS upgrade? Currently, we're using OTRS 2.4.7 on some Linux flavour, with a MySQL backend - which is running very fine indeed. Thanks for any hints and pointers, Thiemo -- Query a PGP key server (e.g. http://www.pgp.net/) for my public key 41068629. Strange sender address? Please see http://www.thiemo.net/misc/list-mail.shtml