Has there been a response to this? This sounds exactly like what I need. We have users that tell us what their (multiple) e-mail addresses are and we need to assign those to their single login ID which is against our LDAP authentication system. I see this listed as a possible solution that was posted by "Torsten Thau" previously: (1) create additional table columns (e.g. via SQL-Box in Admin area): ALTER TABLE customer_user ADD COLUMN email_ext00 varchar(300); ALTER TABLE customer_user ADD COLUMN email_ext01 varchar(300); (2) add new columns to customer backend configuration in Config.pm: (2a) Edit the customer backend definition related to the data source for table "customer_data". Just add following rows to the Map-array (e.g. directly below the definition for the default email-field): [ 'UserEmail0', 'Further Email', 'email_ext00', 1, 0, 'var', '', 0 ], [ 'UserEmail1', 'Further Email', 'email_ext01', 1, 0, 'var', '', 0 ], (2b) add new table columns as postmaster-search columns CustomerUserPostMasterSearchFields => ['email', 'email_ext00', 'email_ext01'], (3) If applicable, extend customeruser-import-export mappings in the ImportExport backend. On Thu, Jul 1, 2010 at 5:38 AM, Nuno Miguel da Cruz Neves wrote:

Thanks for the reply, as I could only come back here now.

As for your suggestion, the problem is which field I map to customerID.

I'll try to give a scenario:

My username (sAMAccountName) is nneves

So, my email address is nneves@pkf.pt

But I also have as aliases Nuno.miguel.neves@pkf.pt and Nuno.neves@pkf.pt

What I would like to do in OTRS is that an email coming from any of these addresses would be mapped to my OTRS username.

Can I map several email fields to one users (and then mapping them to the proxyAddresses field of Active Directory)?

Thank you,

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: terça-feira, 1 de Junho de 2010 08:02 To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer with multiple email addresses

Hi Nuno,

If you have the alias stored in your Active Directory, which I'm sure you will, then you can just map this to the Customer ID field and you'd be good!

((enjoy))

Michiel Beijen R&D

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On Mon, May 31, 2010 at 5:08 PM, Nuno Miguel da Cruz Neves wrote:

...

Hello.

I am setting up OTRS against an Active Directory backend for customers.

The thing is, my AD username is my CustomerID, but, when sending emails, my email address is an alias. Is there a way I can specify multiple CustomerID for the same user?

I’ll try to write an example:

My AD username is nneves . So, my email address is nneves@pkf.pt

But I use an alias nuno.miguel.neves@pkf.pt

Is there a way I can say that if I receive an email with a request from nuno.miguel.neves@pkf.pt, it should stay in nneves@pkf.pt queue, so that when I login as a customer, I can see all my requests?

Thank you,

Nuno Miguel Neves

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email: nuno.miguel.neves@pkf.pt l  http://www.pkf.pt

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