The toolbar shows count for tickets with unread articles (a ticket is counted only once, regardless of how many unread articles it has). It seems there's a config, Ticket::NewArticleIgnoreSystemSender, that controls if a ticket should be marked as read when it has unread system articles. I'll try enabling this config and see if that works. On Fri, Jun 28, 2013 at 2:07 PM, Bogdan Iosif wrote:

Hi list,

Is there any configuration that would prevent unread system articles from being counted as such and thus shown in counters from toolbar?

Thanks, Bogdan