List of tickets in OTRS 2.4.7 and upgrade easily to newest version in OpenSuse 11.2
Dear all,
I have a question regarding the stats in OTRS 2.4.7 and a question on
upgrading OTRS 2.4.7 on OpenSuse 11.2 (KDE).
We would like to generate a list of all open tickets in the system, but
when I run the "List of open tickets, sorted by time left until response
deadline expires" (10009) and I would like it in PDF form, I get it in
PDF, but it's almost unreadable. Is there an easier way to get a list of
open tickets with some info about the tickets into a PDF? Will there be
a difference on this issue with OTRS 3?
My second question is how to easily upgrade my current version of OTRS
2.4.7 to the newest (2.4.9) and to OTRS 3 when it comes out in 18 days.
Is there a package I can run which will upgrade it, or are there online
repositories which can automatically upgrade to the newest version? I
have a Windows background, so I'm not familiar with all the
OpenSuse/Linux commands...
Kind regards,
Erik
-----Original Message-----
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Today's Topics:
1. Re: FAQ for otrs 3 ? (GARDAIS Ionel)
2. Re: Additional features for packages (Alexander Halle)
3. Re: convert email to ticket (DM_Julio Angulo)
4. bugs.otrs.org or otrsteam.ideascale.com ? (Alexander Halle)
5. Re: bugs.otrs.org or otrsteam.ideascale.com ?
(Christopher T. Kuhn)
6. Re: Custom Params in static stats module (Hiren Joshi)
----------------------------------------------------------------------
Message: 1
Date: Tue, 2 Nov 2010 17:30:52 +0100
From: GARDAIS Ionel
Gardais Ionel wrote :
Is there a roadmap on when will the FAQ module be available for otrs 3 ?
Hi Ionel,
the release date is March 15 according to :
http://www.otrs.org/news/2010/release-calendar-otrs3/
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
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------------------------------
Message: 2
Date: Tue, 02 Nov 2010 19:49:18 +0100
From: Alexander Halle
Anyone know if there are some additional features in the packages below?
ITSMIncidentProblemManagement 2.0.2
ITSMServiceLevelManagement 2.0.2
ITSM 2.0.2
Currently, I have installed: OTRS 2.4.7 & ITSM 2.0.2.
Hi Sergio,
no one seems to answer this, so only some notes, since I don't know the
differences exactly by myself :
1. There is a demo system with the common packages installed, so you
could compare this to your installation to find the differences :
http://www.otrs.com/en/products/itsm/online-demo/
2. You can get additional informations via the package manager. If you
click on the packages a description and change log is shown and if you
click install the first page usally shows you also another description.
You can then simply cancel the installation after reading it.
3. Read the manual of the ITSM module, there you should notice
differences to your OTRS (http://doc.otrs.org/).
4. AFAIR you get for example ticket types everywhere with the incident
and problem management and you get the services management (create, link
and so on) with the service level management. Sorry, I still don't know
what you mean by the package "ITSM 2.0.2". A screenshot or source
description may help.
5. Try and error, sorry, no joke. I always have a VM with OTRS to play
with and to see what happens if I'm not sure.
I hope I have helped you.
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr.
7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med.
Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264,
DE 814559152
Web: http://www.radprax.de
------------------------------
Message: 3
Date: Tue, 2 Nov 2010 17:16:00 -0500
From: "DM_Julio Angulo"
Erik van Ast wrote :
I have a question regarding the stats in OTRS 2.4.7 and a question on upgrading OTRS 2.4.7 on OpenSuse 11.2 (KDE). We would like to generate a list of all open tickets in the system, but when I run the "List of open tickets, sorted by time left until response deadline expires" (10009) and I would like it in PDF form, I get it in PDF, but it's almost unreadable. Is there an easier way to get a list of open tickets with some info about the tickets into a PDF? Will there be a difference on this issue with OTRS 3?
Hi Erik, sorry, I don't know the answer, but I would like to recommend to post more details about this problem, especially in how far the PDf is almost unreadable.
My second question is how to easily upgrade my current version of OTRS 2.4.7 to the newest (2.4.9) and to OTRS 3 when it comes out in 18 days. Is there a package I can run which will upgrade it, or are there online repositories which can automatically upgrade to the newest version? I have a Windows background, so I'm not familiar with all the OpenSuse/Linux commands...
The minor OTRS updates (within a branch, e.g. 2.4.x) are always just file updates. So you should be able to simply update the package via yast or rpm command or update your files manually with the files form the source package. The upgrades to a new branch (e.g. 2.4.* -> 3.0) usally require database modifications and more. So you will then find a readme containing upgrade instructions and database scripts. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
participants (2)
-
Alexander Halle -
Erik van Ast