Hi there I'd like for all my status changes on tickets to be mirrored on a IRC channel used by all helpdesk people. Has anyone done something like this already? I'm thinking about hooking up some simple TCP/socket/signal operations each time a new ticket enters the system and whenever state on this ticket changes. Any hints on how to accomplish this? Marius
Haha how do you come up with these!
IRC bot? Otrs talks SOAP I think.
-Andy
On 10/16/07 2:51 AM, "Marius Flage"
Hi there
I'd like for all my status changes on tickets to be mirrored on a IRC channel used by all helpdesk people. Has anyone done something like this already? I'm thinking about hooking up some simple TCP/socket/signal operations each time a new ticket enters the system and whenever state on this ticket changes.
Any hints on how to accomplish this?
Marius _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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Andy Lubel wrote:
Haha how do you come up with these!
IRC bot? Otrs talks SOAP I think.
Yeah, but that's the other way. I want the OTRS system to "announce" to some external file/service/socket every time certain things in the system happens. Basically just like when sending an e-mail when a new ticket is creating a queue. But I want to extend this and add a hook every time some action gets done in the system. One example would be to announce actions like new, locked, unlocked and closed. Has anyone done anything like this? Marius
Not done this with OTRS, but we did some things with the MySQL 5 Trigger functions So maybe you can define a trigger on the database/table? Regards, Peter -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Marius Flage Verzonden: dinsdag 16 oktober 2007 21:11 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] IRC integration Andy Lubel wrote:
Haha how do you come up with these!
IRC bot? Otrs talks SOAP I think.
Yeah, but that's the other way. I want the OTRS system to "announce" to some external file/service/socket every time certain things in the system happens. Basically just like when sending an e-mail when a new ticket is creating a queue. But I want to extend this and add a hook every time some action gets done in the system. One example would be to announce actions like new, locked, unlocked and closed. Has anyone done anything like this? Marius _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (3)
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Andy Lubel -
Marius Flage -
Peter van Beugen