Dear All, After I upgraded our OTRS 3.1.x to 3.2.7. I have noticed that I am unable to change the Priority from OTRS tickets, it remains 2 - low Also the Impact filed is not there when I create a ticket. I compare the Service Management on our 3.2.7 live and 3.2.6 test (with ITSM_3.2.5)system. No Type and Criticality on 3.2.7!!! After when I update the test 3.2.6 > 3.2.7 the Service Management screen shows as a same result as our live system... If you are interested in, could you please check this topic for more details... http://forums.otterhub.org/viewtopic.php?f=63&t=20750 Many thanks! Zoltan