Hi (and thanks all for input). /opt/otrs is not a symlink. I run the script against /opt/otrs after installing over previous 3.1.11 Has anyone a working / fresh install on linux, to check permissions ? Thanks, Massimo Massimo Bianchi Npo Sistemi S.p.A. - Gruppo Npo S.S.11 Padana Superiore 28 20063 Cernusco S/Naviglio MI Tel: +39 02 92596.322 Cell: +39 348 5852275 Fax: +39 02 92140548 Skype: massimo.bianchi Lync: massimo.bianchi@nposistemi.it Mail: massimo.bianchi@nposistemi.it Web: http://www.nposistemi.it -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di otrs-request@otrs.org Inviato: venerdì 1 febbraio 2013 06:16 A: otrs@otrs.org Oggetto: otrs Digest, Vol 53, Issue 1 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Upgrade to 3.2 - another little problem (Gerald Young) 2. Re: Upgrade to 3.2 - another little problem (Rainer Bendig) 3. Re: Upgrade to 3.2 - another little problem (Gerald Young) ---------------------------------------------------------------------- Message: 1 Date: Thu, 31 Jan 2013 14:16:06 -0500 From: Gerald Young Subject: Re: [otrs] Upgrade to 3.2 - another little problem To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="windows-1252" make sure /opt/otrs isn't a symlink. Permissions may not apply correctly if it is. On Thu, Jan 31, 2013 at 1:04 PM, Bianchi Massimo < Massimo.Bianchi@nposistemi.it> wrote:

Hi all,****

I think that I missed some step?****

** **

Tryng to modify ANY item in sysconfig leads to an error:****

** **

** **

Error Message: Can't write ConfigItem! ** **

** **

. ****

** **

You can Send a bugreport or go back to the previous page. ****

Error Details****

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 18:59:40 2013 Message: Can't write ConfigItem! RemoteAddress: 172.22.21.11 RequestURI: /otrs/index.pl Traceback (1940): Module: Kernel::Modules::AdminSysConfig::Run (v1.125) Line: 206 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::h andler (unknown version) Line: 46 Module: (eval) (v1.94) Line: 204 Module: ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31****

** **

** **

Apparently permission at file level are correct and I run the upgrade script to verify/adapt permissions.. (Centos 6.2 64bit)****

** **

I also did a ?chown ?R 777 /opt/otrs?, just to be on safe side and test it properly, after a server restart ? then it worked.****

But it?s a little too open.****

** **

What should be the correct permissions ?****

** **

My fix permission strings was:****

bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=apache --otrs-group=apache --web-group=apache --admin-user=root --admin-group=root /opt/otrs****

** **

Thanks,****

Massimo****

** **

** **

Massimo Bianchi****

** **

Npo Sistemi S.p.A. - Gruppo Npo****

S.S.11 Padana Superiore 28****

20063 Cernusco S/Naviglio MI****

Tel: +39 02 92596.322****

Cell: +39 348 5852275****

Fax: +39 02 92140548****

** **

Skype: massimo.bianchi****

Lync: massimo.bianchi@nposistemi.it****

Mail: massimo.bianchi@nposistemi.it****

Web: http://www.nposistemi.it****

** **

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs