How do I promote a ticket answer to faq?
Hi, I have my faq.pl page up. When an agent answers a queue item, how is the answer make a FAQ that will show on the faq.pl page. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support
Hi, If you mean : create a FAQ entry from an answer done for a ticket ? I wondered a few weeks ago how to do this and still not having any answer at the moment, I wonder if it's possible at the moment ? Would be interested if you find how to do it please. BR, Laurent MINOST DataForce CRM a écrit :
Hi,
I have my faq.pl page up. When an agent answers a queue item, how is the answer make a FAQ that will show on the faq.pl page.
Regards,
Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support
Dear Jim,
I wondered a few weeks ago how to do this and still not having any answer at the moment, I wonder if it's possible at the moment ?
This is not a feature of the FAQ module at the moment. The other way around works quite well (Creating a ticket from a FAQ) We would, as always, be happy to realize this function for you. If you hare interested, please contact sales@otrs.com. I hope you are helped by this information. As aways I wish you and the list a good evening. ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
participants (3)
-
DataForce CRM -
Laurent Minost -
Shawn Beasley