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Print output - HTML instead of PDF?

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Nick Bright

28 Mar 2008 28 Mar '08

5:58 p.m.

Is it possible to change the output of the "Print" functionality (specifically I think it's AgentTicketPrint) back to HTML? My previous install of OTRS generated a printer friendly HTML page when the print function was called; I would prefer to have that type of output because it is much faster than generating a PDF. By faster I mean, on workstations you don't have to wait for Adobe Bloatware Reader to open up just to click print. I've dug on Config.pm and Defaults.pm, I don't see any configuration items relating to the type of printing output, and it's not obvious to my non-programmer brain how to change it in the actual AgentTicketPrint.pm module (or even if that's the appropriate place to change something.) Thanks in advance, -- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201

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Peter van Beugen

29 Mar 29 Mar

12:30 p.m.

or try another much much faster (free) PDF reader: http://www.foxitsoftware.com/ regards, Peter ________________________________ Van: otrs-bounces@otrs.org namens Nick Bright Verzonden: vr 28-3-2008 18:58 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] Print output - HTML instead of PDF? Is it possible to change the output of the "Print" functionality (specifically I think it's AgentTicketPrint) back to HTML? My previous install of OTRS generated a printer friendly HTML page when the print function was called; I would prefer to have that type of output because it is much faster than generating a PDF. By faster I mean, on workstations you don't have to wait for Adobe Bloatware Reader to open up just to click print. I've dug on Config.pm and Defaults.pm, I don't see any configuration items relating to the type of printing output, and it's not obvious to my non-programmer brain how to change it in the actual AgentTicketPrint.pm module (or even if that's the appropriate place to change something.) Thanks in advance, -- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Nick Bright

2 Apr 2 Apr

1:11 a.m.

Why even require the extra layer of software? It seems much simpler to me to just output a printer friendly HTML page - just like it used to. Before upgrading to 2.2.5 I was using 1.2.something, and clicking "Print" yielded a nice, printer friendly, HTML page. Is there some option to just simply change the print output format? If there is, my grepping through the code tree hasn't turned it up. --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 Peter van Beugen wrote:

or try another much much faster (free) PDF reader: http://www.foxitsoftware.com/

regards, Peter

________________________________

Van: otrs-bounces@otrs.org namens Nick Bright Verzonden: vr 28-3-2008 18:58 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] Print output - HTML instead of PDF?

Is it possible to change the output of the "Print" functionality (specifically I think it's AgentTicketPrint) back to HTML? My previous install of OTRS generated a printer friendly HTML page when the print function was called; I would prefer to have that type of output because it is much faster than generating a PDF.

By faster I mean, on workstations you don't have to wait for Adobe Bloatware Reader to open up just to click print.

I've dug on Config.pm and Defaults.pm, I don't see any configuration items relating to the type of printing output, and it's not obvious to my non-programmer brain how to change it in the actual AgentTicketPrint.pm module (or even if that's the appropriate place to change something.)

Thanks in advance,

-- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Nick Bright

8 Apr 8 Apr

6:22 p.m.

Any feedback on this issue? I really would much rather generate HTML than a PDF! --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 Nick Bright wrote:

Why even require the extra layer of software? It seems much simpler to me to just output a printer friendly HTML page - just like it used to. Before upgrading to 2.2.5 I was using 1.2.something, and clicking "Print" yielded a nice, printer friendly, HTML page.

Is there some option to just simply change the print output format? If there is, my grepping through the code tree hasn't turned it up.

--- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201

Peter van Beugen wrote:

...
or try another much much faster (free) PDF reader: http://www.foxitsoftware.com/

regards, Peter

________________________________

Van: otrs-bounces@otrs.org namens Nick Bright Verzonden: vr 28-3-2008 18:58 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] Print output - HTML instead of PDF?

Is it possible to change the output of the "Print" functionality (specifically I think it's AgentTicketPrint) back to HTML? My previous install of OTRS generated a printer friendly HTML page when the print function was called; I would prefer to have that type of output because it is much faster than generating a PDF.

By faster I mean, on workstations you don't have to wait for Adobe Bloatware Reader to open up just to click print.

I've dug on Config.pm and Defaults.pm, I don't see any configuration items relating to the type of printing output, and it's not obvious to my non-programmer brain how to change it in the actual AgentTicketPrint.pm module (or even if that's the appropriate place to change something.)

Thanks in advance,

-- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Nick Bright

14 Apr 14 Apr

7:29 p.m.

Still searching for a way to revert to the original HTML output functionality. I'd appreciate even just a tip of what function or file to look at for changing this. Thanks! --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 Nick Bright wrote:

Any feedback on this issue?

I really would much rather generate HTML than a PDF!

--- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201

Nick Bright wrote:

...
Why even require the extra layer of software? It seems much simpler to me to just output a printer friendly HTML page - just like it used to. Before upgrading to 2.2.5 I was using 1.2.something, and clicking "Print" yielded a nice, printer friendly, HTML page.

Is there some option to just simply change the print output format? If there is, my grepping through the code tree hasn't turned it up.

--- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201

Peter van Beugen wrote:

...
or try another much much faster (free) PDF reader: http://www.foxitsoftware.com/

regards, Peter

________________________________

Van: otrs-bounces@otrs.org namens Nick Bright Verzonden: vr 28-3-2008 18:58 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] Print output - HTML instead of PDF?

Is it possible to change the output of the "Print" functionality (specifically I think it's AgentTicketPrint) back to HTML? My previous install of OTRS generated a printer friendly HTML page when the print function was called; I would prefer to have that type of output because it is much faster than generating a PDF.

By faster I mean, on workstations you don't have to wait for Adobe Bloatware Reader to open up just to click print.

I've dug on Config.pm and Defaults.pm, I don't see any configuration items relating to the type of printing output, and it's not obvious to my non-programmer brain how to change it in the actual AgentTicketPrint.pm module (or even if that's the appropriate place to change something.)

Thanks in advance,

-- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Denis Jedig

10:49 p.m.

On Mon, 14 Apr 2008 14:29:28 -0500 Nick Bright wrote:

Still searching for a way to revert to the original HTML output functionality. I'd appreciate even just a tip of what function or file to look at for changing this.

The HTML output functionality is still implemented in AgentTicketPrint.pm. Oddly enough, there seems to be no configuration parameter for that. If you want a quick & dirty modification, this is what you might do: --- AgentTicketPrint.pm.orig 2008-04-15 00:42:42.000000000 +0200 +++ AgentTicketPrint.pm 2008-04-15 00:43:13.000000000 +0200 @@ -153,7 +153,7 @@ $Ticket{PendingUntil} = '-'; } # generate pdf output - if ($Self->{PDFObject}) { + if (0) { my $PrintedBy = $Self->{LayoutObject}->{LanguageObject}->Get('printed by'); my $Time = $Self->{LayoutObject}->Output(Template => '$Env{"Time"}'); my $Url = ' '; It effectivly disables all PDF generation code and just uses the "old style" HTML generation code. Be aware that the change might be overwritten by the next update of OTRS. And a configuration parameter would be a much nicer idea, of course. -- Denis Jedig syneticon networks GbR http://syneticon.net/service/

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Jurgen De Vlieger

15 Apr 15 Apr

7:21 a.m.

Nick, If you go to the Admin interface and do a search for PDF in Sysconfig, you can disable PDF in Framework -> Core:PDF. Kind regards Jurgen "Nick Bright" wrote in message news:4803B098.3030501@terraworld.net...

Still searching for a way to revert to the original HTML output functionality. I'd appreciate even just a tip of what function or file to look at for changing this.

Thanks!

--- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201

Nick Bright wrote:

...
Any feedback on this issue?

I really would much rather generate HTML than a PDF!

--- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201

Nick Bright wrote:

...
Why even require the extra layer of software? It seems much simpler to me to just output a printer friendly HTML page - just like it used to. Before upgrading to 2.2.5 I was using 1.2.something, and clicking "Print" yielded a nice, printer friendly, HTML page.

Is there some option to just simply change the print output format? If there is, my grepping through the code tree hasn't turned it up.

--- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201

Peter van Beugen wrote:

...
or try another much much faster (free) PDF reader: http://www.foxitsoftware.com/ regards, Peter

________________________________

Van: otrs-bounces@otrs.org namens Nick Bright Verzonden: vr 28-3-2008 18:58 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] Print output - HTML instead of PDF?

Is it possible to change the output of the "Print" functionality (specifically I think it's AgentTicketPrint) back to HTML? My previous install of OTRS generated a printer friendly HTML page when the print function was called; I would prefer to have that type of output because it is much faster than generating a PDF.

By faster I mean, on workstations you don't have to wait for Adobe Bloatware Reader to open up just to click print.

I've dug on Config.pm and Defaults.pm, I don't see any configuration items relating to the type of printing output, and it's not obvious to my non-programmer brain how to change it in the actual AgentTicketPrint.pm module (or even if that's the appropriate place to change something.)

Thanks in advance,

-- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Nick Bright

17 Apr 17 Apr

4:23 a.m.

Thanks very much! That worked perfectly. Jurgen De Vlieger wrote:

Nick,

If you go to the Admin interface and do a search for PDF in Sysconfig, you can disable PDF in Framework -> Core:PDF.

Kind regards Jurgen

"Nick Bright" wrote in message news:4803B098.3030501@terraworld.net...

...
Still searching for a way to revert to the original HTML output functionality. I'd appreciate even just a tip of what function or file to look at for changing this.

Thanks!

--- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201

Nick Bright wrote:

...
Any feedback on this issue?

I really would much rather generate HTML than a PDF!

--- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201

Nick Bright wrote:

...
Why even require the extra layer of software? It seems much simpler to me to just output a printer friendly HTML page - just like it used to. Before upgrading to 2.2.5 I was using 1.2.something, and clicking "Print" yielded a nice, printer friendly, HTML page.

Is there some option to just simply change the print output format? If there is, my grepping through the code tree hasn't turned it up.

--- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201

Peter van Beugen wrote:

...
or try another much much faster (free) PDF reader: http://www.foxitsoftware.com/ regards, Peter

________________________________

Van: otrs-bounces@otrs.org namens Nick Bright Verzonden: vr 28-3-2008 18:58 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] Print output - HTML instead of PDF?

Is it possible to change the output of the "Print" functionality (specifically I think it's AgentTicketPrint) back to HTML? My previous install of OTRS generated a printer friendly HTML page when the print function was called; I would prefer to have that type of output because it is much faster than generating a PDF.

By faster I mean, on workstations you don't have to wait for Adobe Bloatware Reader to open up just to click print.

I've dug on Config.pm and Defaults.pm, I don't see any configuration items relating to the type of printing output, and it's not obvious to my non-programmer brain how to change it in the actual AgentTicketPrint.pm module (or even if that's the appropriate place to change something.)

Thanks in advance,

-- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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participants (4)

Denis Jedig
Jurgen De Vlieger
Nick Bright
Peter van Beugen