Re: [otrs] Attachments and mysql max_packet_size

I can hardly only believe that. Did you have a look at them all?
By default, Apache logs in /var/log/apache/, /var/log/httpd/, /var/log/apache2/ or /var/log/httpd2/. There are usually two logfiles, "access_log" and "error_log" (sometimes the underscore "_" is a dot "." or left away). It may well be your Apache logs to logfiles that are split up by your virtual hosts. In rare cases, Apache logs to syslog, what would require an advanced configuration.
OTRS logs to syslog by default, or to
/tmp/otrs.log. On Win32, the default is /otrs/var/log/otrs.log, as Win32 doesn't come with a syslogd.
Logging is working correct, i can see all other messages.
Did you try another browser, such as Mozilla/Firebird or Opera?
Same occurs with Mozilla/Firebird.
The behaviour does not occur with small-sized attachments, does it?
Small attachments are working.
Which URL does the browser want to connect to? Does the request, if meant for your OTRS server, reach the server? You may check this with a paket sniffer like Ethereal. Run a copy on both machines, filter on http traffic only. Ethereal is available from http://www.ethereal.com/ (alongside its docs, btw...).
This is my ethereal capture(libpcap), as you can see from paket 111 on something went wrong, but im only a stupid student and dont know what exactly is happening there... :) (See attached file: large_attachment)
Does the problem occur on localhost, too, ie. on the OTRS server itself?
Same problem using Konqueror on localhost.
Do you have some kind of (Desktop) Firewall and/or virus scanner running? Does the behaviour go away when (temporarily) switching those off?
No. mfg Dennis

On Monday, May 10, 2004 3:04 PM
Dennis.Buehring@net-and-works.de
Which URL does the browser want to connect to? Does the request, if meant for your OTRS server, reach the server? You may check this with a paket sniffer like Ethereal. Run a copy on both machines, filter on http traffic only. Ethereal is available from http://www.ethereal.com/ (alongside its docs, btw...).
This is my ethereal capture(libpcap), as you can see from paket 111 on something went wrong, but im only a stupid student and dont know what exactly is happening there... :) (See attached file: large_attachment)
You're using an encrypted session, so ethereal shows only packets with encrypted data. Impossible to inspect the packets' contents. Is it an option to test the issue on an unencrypted session and log that one? Please send the pcap files to me via PM to not load the list too much.
Does the problem occur on localhost, too, ie. on the OTRS server itself?
Same problem using Konqueror on localhost.
Do you use SSL on localhost, too? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

If you have access to the private key for the SSL cert, you can run ssldump on the session and see the unencrypted traffic. http://www.rtfm.com/ssldump/
You're using an encrypted session, so ethereal shows only packets with encrypted data. Impossible to inspect the packets' contents. Is it an option to test the issue on an unencrypted session and log that one? Please send the pcap files to me via PM to not load the list too much.
participants (3)
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Dennis.Buehring@net-and-works.de
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Mark Menke
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Robert Kehl