i dont think you can. i think you just close them On Feb 6, 2008 9:23 PM, swood wrote:

Who knows as to delete tickets? Who used the module of removal tickets?

-- swood

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swood wrote:

Who knows as to delete tickets?

We setup a Junk queue and setup a GenericAgent job that removes all tickets from the Junk queue every 10 minutes or so. So, if you want to remove a ticket, you just move it into the Junk queue. Nils Breunese.