i dont know if this helps, but you can explicitly define the queues that should be listed in the customer web interface. adding the following to Kernel/Config.pm will hide all queues except ‘Requests’: $Self->{CustomerPanelOwnSelection} = { # QueueID => String '2' => 'Requests', }; Isaac Gonzalez wrote:

How can we choose which queues the customers can send tickets to.....right now, only they can only send to queues that belong to the users group

thanks, Isaac

Isaac Gonzalez

*Systems Administrator*

*AutoReturn*

Phone: (415)575-2359

Fax: (415)575-2379

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