Searching for customers in phone-view
Is it possible to configure that the search should be looking for the text not only at the beginning but also in the middle of the entry?
Example:
"900001-0001 Jon Doe, Hamburg"
use *Hamburg* as search string.
For advanced viewing features, dive into
/opt/otrs/Kernel/Config/Defaults.pm. double the appropriate parts in
your /opt/otrs/Kernel/Config.pm to customize them. Do not edit
Defaults.pm directly.
If you do not find anyhting there, dive into
/opt/otrs/Kernel/Output/HTML/Standard/ and have a look at he files
there - they define the structure and layout of your GUI. You may even
define your own GUI settings to protect yourself from losing them while
upgrading.
----- Original Message -----
From: "Lars Monsees"
Hi, On Sat, Sep 20, 2003 at 01:50:16AM +0200, Robert Kehl wrote:
use *Hamburg* as search string.
For advanced viewing features, dive into /opt/otrs/Kernel/Config/Defaults.pm. double the appropriate parts in your /opt/otrs/Kernel/Config.pm to customize them. Do not edit Defaults.pm directly.
If you do not find anyhting there, dive into /opt/otrs/Kernel/Output/HTML/Standard/ and have a look at he files there - they define the structure and layout of your GUI. You may even define your own GUI settings to protect yourself from losing them while upgrading.
Here is also the online documentation link for customizing the customer user database layout and the CustomerUser map. http://doc.otrs.org/1.1/html/customer-user-backend.html -=> Database -=> CustomerUserSearchFields Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
participants (3)
-
Lars Monsees -
Martin Edenhofer -
Robert Kehl