Hi Vishal, On Thu, Feb 19, 2004 at 12:56:15AM +0530, V i s h a l Kashyap @ [Sai Hertz And Control Systems] wrote:

Dear all, I am new to OTRS and out company has a previous install of OTRS *1.1.3 * As the new OTRS system has FAQ and knowledge base integrated we would like to migrate to 1.2.1 the latest version.

So what must I do for an upgrade ? 1. Just copy the new otrs files to the apache directory from where the NOW *1.1.3 is being served

It's all in the UPGRADING file: [UPGRADING] These instructions are for people upgrading OTRS from "1.1" to "1.2". *) Stop all your services (e. g. rcotrs stop-force) *) Backup everything (database, Kernel/Config.pm, Kernel/Config/GenericAgent.pm, var/*) *) Make sure that you have backed up everything ,-) *) If possible try this install on a separate machine, althoug I had always only production machines to upgrade *) Install the new release (tar or RPM) *) If you use the tar: a) the otrs themes between 1.1 and 1.2 are _not_ compatible (don't us the old theme)! *) Update the database changes with: MySQL: cat $OTRS_HOME/scripts/DBUpdate-to-1.2.mysql.sql | mysql -p -f -u root otrs PostgreSQL: cat $OTRS_HOME/scripts/DBUpdate-to-1.2.postgresql.sql | psql otrs (Don't worry about the error messages, you can update all previous version with this script and in the most cases your database has already the most changes!) *) Execute $OTRS_HOME/bin/SetPermissions.sh ! *) Restart your services (e. g. rcotrs restart-force or each service manually)

Regards, Vishal Kashyap

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