Compose Message Problem
Hello again, all... By default, when you use a Response to reply to a ticket, the Response text appears BELOW the ticket text. What files do I need to edit to change this. Looking at the source, I see the places it's getting the info from, but when I try to find that data within any of the files I get NOWHERE. No biggie, but if you've got a solution, I'd love to hear it. In the meantime I'm gonna keep trying to find it myself... Scott
On Thursday, May 27, 2004 11:08 PM
Scott Moore
By default, when you use a Response to reply to a ticket, the Response text appears BELOW the ticket text. What files do I need to
You're searching for this, coming from Kernel/Config/Defaults.pm somwhere around line #750, to be set in Kernel/Config.pm: # unix_style # $Self->{ResponseFormat} = '$Data{"Salutation"} #$Data{"OrigFrom"} $Text{"wrote"}: #$Data{"Body"} # #$Data{"StdResponse"} # #$Data{"Signature"} #'; # ms_style $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} $Data{"Signature"} '; hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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Robert Kehl -
Scott Moore