Installed application (2.3.3) on Windows 2003/MS Exchange 2003. Install was fine, but unable to send e-mail. The system receives mail with no problems, dumps them into RAW. It thinks it has sent mail, even in the .log file it states mail has been sent but it never shows up. Checked everything on e-mail server, sent test mail to/from account I'm using and it works fine. Tested connecting to server via POP command line - no problems. Also, in the log it continually adds this error: [Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module Kernel/Config/GenericAgent.pm not found! Michael Our company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. No employee or agent is authorized to conclude any binding agreement on behalf of Copper State Communications with another party by email without express written confirmation by a Corporate Officer of Copper State Communications.