This is a notification from the Help Desk. On Jul 02, 2011 @ 02:49 pm, ext.cap-gemini.leblanc@sncf.fr wrote: Hi all, we have here ldap servers setup with a dns round robin. Which means when we execute nslookup ourldapservers.example.com we have in return several IP address. This is useful if one server is done, applications should go to the next one. Example on telnet:

telnet ourldapservers.example.com 389 Trying 10.x.x.1... telnet: connect to address 10.x.x.1: Connection refused Trying 10.x.x.2... Connected to ourldapservers.example.com Escape character is '^]'. Connection closed by foreign host.

==> telnet goes directly to a next IP BUT, on otrs, we get an error, and OTRS doesn't retry on other IP: Can't connect to ourldapservers.example.com : IO::Socket::INET: connect: Connexion refusée at Kernel/System/CustomerUser/LDAP.pm line 132. Is it possible to have a different behavior (configuration issue?) ? Should I fill a bug ? (we are currently using otrs.2.4, can't try otrs 3 for the moment) Thkxs Bastien. ------- Ce message et toutes les pièces jointes sont établis à l'intention exclusive de ses destinataires et sont confidentiels. L'intégrité de ce message n'étant pas assurée sur Internet, la SNCF ne peut être tenue responsable des altérations qui pourraient se produire sur son contenu. Toute publication, utilisation, reproduction, ou diffusion, même partielle, non autorisée préalablement par la SNCF, est strictement interdite. Si vous n'êtes pas le destinataire de ce message, merci d'en avertir immédiatement l'expéditeur et de le détruire. ------- This message and any attachments are intended solely for the addressees and are confidential. SNCF may not be held responsible for their contents whose accuracy and completeness cannot be guaranteed over the Internet. Unauthorized use, disclosure, distribution, copying, or any part thereof is strictly prohibited. If you are not the intended recipient of this message, please notify the sender immediately and delete it. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/686