Hi all, We use OTRS 2.4.7 for windows. We work as following: We get a ticket request. If we don't know the answer, we forward this question to our supplier. We receive an answer from our supplier. We forward this to the customer. This works fine in most cases. Sometimes the answer from our supplier has some attachments (for example screenshots) When we forward this answer to the customer we delete sometimes an attachment (because it is not relevant for the customer or it contains the original case text with emailadres) When we delete an attachment is seems that other (second) attachment in the same ticket is not send. - Can someone confirm this behaviour? - Are there suggestions how can we solve this? Met vriendelijke groet, Gruß, Best Regards, Jurjen Verhoeff