We now have our OTRS 2.0.1 running under Windows IIS6, and we are trying to figure out a way, then when we close a ticket, it lets the customer know via an auto reply. Is this possible? I haven't found anything in the docs about this.
Hi Ken, On Mo, Aug 08, 2005 at 01:31:29 -0700, Ken Johnson wrote:
We now have our OTRS 2.0.1 running under Windows IIS6, and we are trying to figure out a way, then when we close a ticket, it lets the customer know via an auto reply. Is this possible? I havent found anything in the docs about this.
You can setup every queue to inform the customers about chaning states of a ticket. The customer would get a notification, if the ticket is closed, but he would get also a note for every other state changing. Only send out a note, if a ticket is closed, isn't possible I think :(. Regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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Christian Schoepplein -
Ken Johnson