Hi all, There's any way to make an administrador receive all tickets created in his email? I want to have someone that does not access otrs all the time to be able to see what's going on. I'm using otrs 1.2.3. Thanks alot Thiago lima.
Hello Thiago! On Fr, Mai 20, 2005 at 11:51:43 -0300, Thiago Lima wrote:
There's any way to make an administrador receive all tickets created in his email?
I want to have someone that does not access otrs all the time to be able to see what's going on.
I think what you are looking for is: # SendmailBcc # (Send all outgoing email via bcc to... # Warning: use it only for external archive funktions) $Self->{'SendmailBcc'} = ''; Put it in your Kernel/Config.pm and insert the mail address, that should recive all outgoing mails. For incoming mails you can setup filter roules that forward this messages to another mailaddress.
Thiago lima.
Have a nice weekend, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hello Christian, Thanks alot, but it didn't worked out very well. It sends me emails only when OTRS sends an email. If the user open a ticket and closes it without sendint mail, like a phone call, I don't receive anything. There's aany other way? Thanks alot, Thiago lima. -----Mensagem original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Christian Schoepplein Enviada em: sexta-feira, 20 de maio de 2005 13:06 Para: User questions and discussions about OTRS. Assunto: [Norton AntiSpam] Re: [otrs] receive all tickets. Hello Thiago! On Fr, Mai 20, 2005 at 11:51:43 -0300, Thiago Lima wrote:
There's any way to make an administrador receive all tickets created in his email?
I want to have someone that does not access otrs all the time to be able to see what's going on.
I think what you are looking for is: # SendmailBcc # (Send all outgoing email via bcc to... # Warning: use it only for external archive funktions) $Self->{'SendmailBcc'} = ''; Put it in your Kernel/Config.pm and insert the mail address, that should recive all outgoing mails. For incoming mails you can setup filter roules that forward this messages to another mailaddress.
Thiago lima.
Have a nice weekend, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/
Hi Thiago! On Mo, Mai 23, 2005 at 10:52:05 -0300, Thiago Lima wrote:
Thanks alot, but it didn't worked out very well.
It sends me emails only when OTRS sends an email. If the user open a ticket and closes it without sendint mail, like a phone call, I don't receive anything. There's aany other way?
You can send out notifications aboutmany things, but not for every thing. See the preferences for the different notification types. But I think its not possible to get informed per mail about every thing.
Thiago lima.
Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hi Christian, thanks alot again for your pacience and cooperation, There's any way to receive at least all 'ticket openings and closings'? Regards Thiago lima. -----Mensagem original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Christian Schoepplein Enviada em: terça-feira, 24 de maio de 2005 05:38 Para: User questions and discussions about OTRS.org Assunto: Re: RES: Re: [otrs] receive all tickets. Hi Thiago! On Mo, Mai 23, 2005 at 10:52:05 -0300, Thiago Lima wrote:
Thanks alot, but it didn't worked out very well.
It sends me emails only when OTRS sends an email. If the user open a
ticket and closes it without sendint mail, like a phone call, I don't receive anything. There's aany other way?
You can send out notifications aboutmany things, but not for every thing. See the preferences for the different notification types. But I think its not possible to get informed per mail about every thing.
Thiago lima.
Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/
Hi Thiago! On Di, Mai 24, 2005 at 11:00:29 -0300, Thiago Lima wrote:
There's any way to receive at least all 'ticket openings and closings'?
No, sorry.
Thiago lima.
Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Christian Schoepplein -
Thiago Lima