Hi Mike, I already read this FAQ, i do it and it's work, I just need to change my sysconfig because by default when you close a ticket it's an internal note , and if you what the customer read the solution it's must be an external note. Thank I have another question for notification but I will send another mail for that Best Regards Sébastien Bory -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Michiel Beijen Envoyé : vendredi 8 avril 2011 20:20 À : User questions and discussions about OTRS. Objet : Re: [otrs] Notify Customer when ticket is closed Hi Sebastien, Would this help you? http://wiki.otrs.org/index.php?title=Notify_Users_that_a_Ticket_has_closed -- Mike On Fri, Apr 8, 2011 at 2:33 PM, Sebastien Bory wrote:

Dear All

I Want to send an email to the customer when an Agent close the ticket, so I create an event notification when a ticket is close but in the response I want to insert the resolution incident and I don’t know the OTRS Notification Tags I need to insert in the notification text.

Can you help Me

Thanks

Sébastien Bory

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