Thank you for your response. Gabriele D'Andrea a écrit :

Yes, because notifications are configured separately for customers and for agents Each agent can select which kind of notifications to receive, and for which queue Customers notifications are queue specific: for each queue, you can choose to enable notifications for customers assigned to that queue (this settings apply to all customers assigned to that queue)

Gabriele

----- Original Message ----- From: "Guillaume Rehm" To: "User questions and discussions about OTRS.org" Sent: Tuesday, June 12, 2007 10:16 AM Subject: [otrs] Send notification to agent but not for customer

...

Hi list,

Is it possible to sent notification only for agent and not for customer ?

Thanks in advance

-- Guillaume REHM Centre de Ressources Informatiques

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tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr

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-- Guillaume REHM Centre de Ressources Informatiques Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr