Hi We are running http://otrs.org/ OTRS 2.3.3 , we need enable LDAP authentication in this. How ca I do this. What peral module is required for this? What will happen it LDAP server is not available. ---------------------------------------------------------------------------- ------------------------ [root@rhel bin]# ./otrs.checkModules o CGI............................ok (v3.15) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.22) o DBI............................ok (v1.52) o DBD::mysql.....................ok (v3.0007) o Digest::MD5....................ok (v2.36) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v2.033) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.07) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.59) o Net::POP3......................ok (v2.28) o Net::POP3::SSLWrapper.......ok (v0.02) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.29) o Authen::SASL................ok (v2.11) o Net::LDAP......................ok (v0.33) o GD.............................not installed! (not required / for stats) o GD::Text....................not installed! (not required / for stats) o GD::Graph...................not installed! (not required / for stats) o GD::Graph::lines............not installed! (not required / for stats) o GD::Text::Align.............not installed! (not required / for stats) o PDF::API2......................not installed! (not required / for PDF required!) o Compress::Zlib..............ok (v1.42) o XML::Parser....................ok (v2.34) [root@rhel bin]# ---------------------------------------------------------------------------- ------------------------ Nadeem Ahmad Associate Network Administrator Network Operations Centre I2c Incorporated
Nadeem Ahmad wrote:
Hi
We are running http://otrs.org/ OTRS 2.3.3 , we need enable LDAP authentication in this. How ca I do this. What peral module is required for this? What will happen it LDAP server is not available.
Dear Nadeem You already have the perl (I am supposing that is what you meant) module Net::LDAP......................ok (v0.33) Nothing will happen if you don't have any LDAP server. I mean, not in that sense that all hell breaks loose. But if you *need* to enable LDAP authentication, then you *must* have an LDAP server to authenticate against. For example, if you say that you need Active Directory Authentication, but then don't have any AD -- doesn't make much sense, does it? You can also use a mysql backend -- which should be fairly easy to set up, but you will need to recreate the user/agent groups. Hope this helps.
Hi Thank you for your reply. I mean to ask if due to some reason LDAP server is unavailable/down then what will be its impact. I am unable to login to OTRS. My 2nd questions is what configuration I need to do in otrs to mention to go LDAP server for user/password authentication. Thank you again for your time. Nadeem Ahmad Associate Network Administrator Network Operations Centre I2c Incorporated -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Free BSD Sent: Saturday, January 17, 2009 5:03 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Enable LDAP Authenication Nadeem Ahmad wrote:
Hi
We are running http://otrs.org/ OTRS 2.3.3 , we need enable LDAP authentication in this. How ca I do this. What peral module is required for this? What will happen it LDAP server is not available.
Dear Nadeem You already have the perl (I am supposing that is what you meant) module Net::LDAP......................ok (v0.33) Nothing will happen if you don't have any LDAP server. I mean, not in that sense that all hell breaks loose. But if you *need* to enable LDAP authentication, then you *must* have an LDAP server to authenticate against. For example, if you say that you need Active Directory Authentication, but then don't have any AD -- doesn't make much sense, does it? You can also use a mysql backend -- which should be fairly easy to set up, but you will need to recreate the user/agent groups. Hope this helps. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Nadeem Ahmad wrote:
Hi
Thank you for your reply. I mean to ask if due to some reason LDAP server is unavailable/down then what will be its impact. I am unable to login to OTRS.
My 2nd questions is what configuration I need to do in otrs to mention to go LDAP server for user/password authentication. Thank you again for your time.
Dear Nadeem If you have *only one* LDAP server with nothing to fall back to, then you will not be able to use it as user or agent. However, you should be able to login as siteadmin. If not, you can temporarily change the authentication to mysql to fall back to mysql backend. As for user authentication, it is quite clearly stated in the manual -- look into the config.pl for possible configuration options. The net too is quite a good source when you *actually* start doing it (rather than speculating). Sorry I cannot give you any specific answer, since the possibilities are quite vast and depends solely on what you wish to achieve. For example, you can have the customer users in LDAP and agents in MySQL or AD, or vice versa, or both in same kind of authentication -- and so on. Hope this helps
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