I just want to add a information, We can see in the log that otrs is sending the mail, but the customer did'nt get it :s "Sent customer 'OwnerUpdate' notification to 'karl@gmail.com'. Tue Jan 13 09:15:43 2009 notice OTRS-CGI-10 Sent email to 'karl@gmail.com' from 'ITP Ticket System '. HistoryType => SendCustomerNotification, Subject => Re: [ITPTicket#2009011310119] New Owner "Karl"!; Tue Jan 13 09:15:25 2009 notice OTRS-CGI-10 Sent customer 'QueueUpdate' notification to 'ktrasschaert@gmail.com'. Tue Jan 13 09:15:25 2009 notice OTRS-CGI-10 Sent email to 'karl@gmail.com' from 'ITP Ticket System '. HistoryType => SendCustomerNotification, Subject => Re: [ITPTicket#2009011310119] New Queue "Maintenance SMBS::Maintenance remote [SMBS]"!;" From: karlzre@hotmail.com To: otrs@otrs.org Date: Tue, 13 Jan 2009 07:18:48 +0000 Subject: [otrs] Notification not send to customer Hi Everybody, I'm using OTRS 2.2.7 on a UBUNTU server. First i'v installed a older version of OTRS on my server and the notifications where working correctly. Now when a customer create a new ticket By e-mail, he didn't get any notification for open/close/owner Change or moved ticket. But The agent get the notifications and if we answer to the ticket, the customer get the answer. ( So i think i can say that the smtp server is well configured. In the admin the autoresponse <-->queue is configured I also done that : In version 2.2.4, the line (4192) is: Before: if (!$Param{SendNoNotification}){ After: if (!$Param{SendNoNotification} && $State{TypeName} eq 'closed' ){ But didn't did the trick. Any idea? Thx in advance Vous pouvez désormais lire tous vos comptes e-mails à un endroit. Gagnez du temps grâce à Windows Live ! _________________________________________________________________ Vous pouvez désormais lire tous vos comptes e-mails à un endroit. Gagnez du temps grâce à Windows Live ! http://www.microsoft.com/windows/windowslive/default.aspx