Phone View .. Can it be the queue in the select ?
Hi there, I have a big complaint from my support people that they have to memorise the qeue names so they can answer customer calls :) They asked me if it would be possible to have the queue names instead of the email addresses as a dropdown in the phone view screen ? How would I change that ? cheers Michael
Hi Michael, On Fri, Aug 09, 2002 at 11:12:19AM +0100, Michael Bielicki wrote:
I have a big complaint from my support people that they have to memorise the qeue names so they can answer customer calls :) They asked me if it would be possible to have the queue names instead of the email addresses as a dropdown in the phone view screen ? How would I change that ?
Ohh.. a nice idea. It's not possible yet. I'll add this to the next beta (a config option).
cheers
Michael
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
participants (2)
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Martin Edenhofer -
Michael Bielicki