Change Priority Settings

Hi, I would like to change the Priority Setting in OTRS, or better to say the meaning of each priority. In addition, I would like to add Priorities to the system. I that possible? thanks in advance regards jtolksdo _________________________________________________________________ Be one of the first to try Windows Live Mail. http://ideas.live.com/programpage.aspx?versionId=5d21c51a-b161-4314-9b0e-491...

Hi,
I would like to change the Priority Setting in OTRS, or better to say the meaning of each priority. In addition, I would like to add Priorities to the system. I that possible?
it's possible but not trivial. ;-) we had the requirement to change the priorities from a scale of 5 to a scale of three and I remember that I had to make some adjustments in the actual code besides changing the table 'ticket_priority' regards, peter -- ----------------------------------------------- Peter Mayr mailto: at.peter.mayr@gmail.com
participants (2)
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Juergen Tolksdorf
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Peter Mayr