Hi, Is there any way of defining different work hors and days for different quees and how? I am trying to have 2 different SLA's 7x5 and 24x7. Regards, Bulent oktem -- ******************************** Bulent Oktem Suntel Communications www.suntel.com.tr mailto:bulent@suntel.com.tr IM: bulent@suntel.com.tr (Jabber) VoIP: pbx@suntel.com.tr (SIP) Tel:+90-212-3369299 (Istanbul) Tel:+44-870-0685002 (London) Tel:+1-310-3177825 (USA) Fax:+90-212-2117482 ******************************** Profile: https://www.linkedin.com/in/oktem
Hello, On Wed, May 31, 2006 at 05:00:48PM +0300, Bulent Oktem wrote:
Is there any way of defining different work hors and days for different quees and how?
No, that isn't possible at the moment.
I am trying to have 2 different SLA's 7x5 and 24x7.
We can implement such a feature for you. Please write to sales@otrs.com if you are interested.
Bulent oktem
Christian Best regards, -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
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Christian Schoepplein