Performance of web interface?
Hi, Since installing OTRS recently I've noticed the speed of the web interface has been a touch on the slow side. There seems just under a 4 second delay after clicking a button/link in OTRS before the page is loaded. The box I am running it on is a VIA EPIA 600Mhz with 512mb of ram. Not the most snappy box but it runs RT 3.6 fast, SugarCRM is faster then OTRS. OS is Ubuntu 6.10 and OTRS 2.1.7 . The httpd error log contains these two entries each time a link is clicked in otrs:- [Thu May 10 08:49:44 2007] [error] [client 192.168.1.27] [Thu May 10 08:49:44 2007] index.pl: DBI::db=HASH(0x888ad68)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 223., referer: http://test.ceders.local/otrs/index.pl? [Thu May 10 08:49:44 2007] [error] [client 192.168.1.27] File does not exist: /var/www/favicon.ico Thanks Mike
Mike wrote:
Since installing OTRS recently I've noticed the speed of the web interface has been a touch on the slow side. There seems just under a 4 second delay after clicking a button/link in OTRS before the page is loaded. The box I am running it on is a VIA EPIA 600Mhz with 512mb of ram. Not the most snappy box but it runs RT 3.6 fast, SugarCRM is faster then OTRS.
Do you use a CGI or mod_perl configuration? Nils Breunese.
On 5/10/07, nils@lemonbit.nl
Mike wrote:
Since installing OTRS recently I've noticed the speed of the web interface has been a touch on the slow side. There seems just under a 4 second delay after clicking a button/link in OTRS before the page is loaded. The box I am running it on is a VIA EPIA 600Mhz with 512mb of ram. Not the most snappy box but it runs RT 3.6 fast, SugarCRM is faster then OTRS.
Do you use a CGI or mod_perl configuration?
Nils Breunese.
Ahh, it looks like I am using the CGI config. I assume I can just reconfigure apache and my otrs startup to use mod_perl as outlined in the README.webserver ? I dont need to do a fresh install of OTRS?? Thanks Mike
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Mike wrote:
Ahh, it looks like I am using the CGI config. I assume I can just reconfigure apache and my otrs startup to use mod_perl as outlined in the README.webserver ? I dont need to do a fresh install of OTRS??
No, you don't need to reinstall OTRS. Change your apache config to use mod_perl and OTRS should be a bit snappier after that. Nils Breunese.
mod_perl is ok if you only have one instance of it called per apache instance. -Andy Lubel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of nils@lemonbit.nl Sent: Thursday, May 10, 2007 6:17 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Performance of web interface? Mike wrote:
Ahh, it looks like I am using the CGI config. I assume I can just reconfigure apache and my otrs startup to use mod_perl as outlined in the README.webserver ? I dont need to do a fresh install of OTRS??
No, you don't need to reinstall OTRS. Change your apache config to use mod_perl and OTRS should be a bit snappier after that. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (3)
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Andy Lubel -
Mike Dent -
nils＠lemonbit.nl