You just have to modify the following files: /Kernel/Output/HTML/Standard/AgentClose.dtl /Kernel/Output/HTML/Standard/AgentCompose.dtl /Kernel/Output/HTML/Standard/AgentEmailNew.dtl /Kernel/Output/HTML/Standard/AgentForward.dtl /Kernel/Output/HTML/Standard/AgentNote.dtl /Kernel/Output/HTML/Standard/AgentPhone.dtl /Kernel/Output/HTML/Standard/AgentPhoneNew.dtl /Kernel/Output/HTML/Standard/AgentPending.dtl (for Standard theme) as follows: 1. set the value="1" at line: <td><input type="text" name="TimeUnits" value="1" size="3"></td> 2. If you need the working time to increase as your operator is working on the ticket please add this function: <script language="JavaScript" type="text/javascript"> <!-- var n_worktime = 1; setInterval ("incTime()", 1000 * 60 ); function incTime() { n_worktime ++; document.forms.compose.TimeUnits.value = n_worktime; } //--> </script> Hth, Daniel

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Franz Ferdinand Esberger Sent: Monday, October 25, 2004 5:05 PM To: User questions and discussions about OTRS. Subject: [otrs] Time Units: Default Value ?

Hi everybody,

Is there a way to set the default value for "Time Units" to another value than just "0" ?

any comments appreciated greets

Franz

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