Hello, The OTRS documentation lists a number of possible tags that can be included in notification emails. A series of tags are related to FreeText (see ref.), which will display the key value for a given FreeText item. For example, given : TicketFreeKey1 ; key = locale, content = Localisation TicketFreeText1 ; key = ca, content = Canada Result : will be "locale" will be "ca" What i would like is a tag that displays the content (i.e. "Localisation" and "Canada", in the given example). Does such a tag exist ? If not, can such behaviour be enabled or added somehow ? Thank you. ref. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=186 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=70 -- Daniel Maher <dma PLUS otrs AT witbe DOT net> "The Internet is completely over." -- Prince