I accomplished this by adding a second customer DB configuration (though it was pointing to the same Active Directory). I just needed to change the Map slightly from my "primary" customers. #CustomerUser2 Configuration # Customers without valid logins - used to provide Mail To functionality for vendors and other external recipients $Self->{CustomerUser2} = { Name => 'Exchange Mail Contacts', Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => $ldapHost, BaseDN => $baseDN, SSCOPE => 'sub', UserDN =>$searchUserDN, UserPw => $searchUserPwd, }, # Unique customer key/id CustomerKey => 'mail', CustomerID => 'mail', CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'mail', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], ], }; On Mon, Dec 6, 2010 at 5:36 PM, Hugh Kelley wrote:

We have some contact (mail recipient) objects in our directory for external people (vendors).

Is there any way to allow these to be shown in the AJAX lookup for ticket forwarding (do not treat them as full customers, but do "suggest" them as email recipients)?

Hugh