Hello, I am trying to use an LDAP directory to search for my clients and i am receiving the following error: Sep 1 10:13:12 ganni OTRS-CGI-10[25345]: [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:158]: No such object The following is my Config.pm [root@ganni Modules]# cat /opt/otrs/Kernel/Config.pm # -- # Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2003 Martin Edenhofer # -- # $Id: Config.pm.dist,v 1.6 2003/03/02 08:56:36 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- # Note: # # -->> OTRS does have a lot of config settings. For more settings # (Notifications, TicketViewAccelerator, TicketNumberGenerator, # LDAP, PostMaster, Session, Preferences, ...) see # Kernel/Config/Defaults.pm and copy your wanted lines into "this" # config file. This file will not be changed on update! # # -- package Kernel::Config; # -- sub Load { my $Self = shift; # ---------------------------------------------------- # # ---------------------------------------------------- # # # # Start of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # # ---------------------------------------------------- # # system data # # ---------------------------------------------------- # # SecureMode # (Enable this so you can't use the installer.pl) $Self->{SecureMode} = 1; # SystemID # (The identify of the system. Each ticket number and # each http session id starts with this number) $Self->{SystemID} = 10; # TicketHook # (To set the Ticket identifier. Some people want to # set this to e. g. 'Call#', 'MyTicket#' or 'TN'.) $Self->{TicketHook} = 'Ticket#'; # FQDN # (Full qualified domain name of your system.) $Self->{FQDN} = 'ganni@maltanet.net'; # AdminEmail # (Email of the system admin.) $Self->{AdminEmail} = 'testmail@maltanet.net'; # Organization # (If this is anything other than '', then the email will have an # Organization X-Header) $Self->{Organization} = 'Ganni Land'; # ---------------------------------------------------- # # database settings # # ---------------------------------------------------- # # DatabaseHost # (The database host.) $Self->{DatabaseHost} = 'localhost'; # Database # (The database name.) $Self->{Database} = 'otrs'; # DatabaseUser # (The database user.) $Self->{DatabaseUser} = 'otrs'; # DatabasePw # (The password of database user.) $Self->{DatabasePw} = 'hot'; # DatabaseDSN # (The database DSN for MySQL ==> more: "man DBD::mysql") $Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};"; # (The database DSN for PostgrSQL ==> more: "man DBD::Pg") # $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};"; # ---------------------------------------------------- # # fs root directory # ---------------------------------------------------- # $Self->{Home} = '/opt/otrs'; # **************************************************** # # insert your own config settings "here" # # config settings taken from Kernel/Config/Defaults.pm # # **************************************************** # # $Self->{SessionUseCookie} = 0; # **************************************************** # # ---------------------------------------------------- # # data inserted by installer # # ---------------------------------------------------- # # $DIBI$ $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::DateChecksum'; $Self->{LogModule::LogFile} = '/tmp/otrs.log'; $Self->{LogModule} = 'Kernel::System::Log::SysLog'; $Self->{DefaultLanguage} = 'en'; $Self->{DefaultCharset} = 'iso-8859-1'; $Self->{CheckMXRecord} = 1; # ---------------------------------------------------- # # ---------------------------------------------------- # # # # End of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # # CustomerUser # (customer user ldap backend and settings) $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { # ldap host Host => 'larry.maltanet.net', # ldap base dn BaseDN => 'dc=maltanet,dc=net', # search scope (one|sub) SSCOPE => 'sub', # The following is valid but would only be necessary if the # anonymous user does NOT have permission to read from the LDAP tree UserDN => 'uid=superuser,ou=People,dc=maltanet,dc=net', UserPw => 'xxxxxxx', }, # customer uniq id CustomerKey => 'uid', # customer # CustomerID => 'mail', CustomerUserListFields => ['uid', 'cn', 'mail'], CustomerUserSearchFields => ['uid', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'cn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], #[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], #[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], #[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; } # ---------------------------------------------------- # # needed system stuff (don't edit this) # # ---------------------------------------------------- # use strict; use vars qw(@ISA $VERSION); use Kernel::Config::Defaults; push (@ISA, 'Kernel::Config::Defaults'); $VERSION = '$Revision: 1.6 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; # -----------------------------------------------------# 1; Thank you, Regards, Wilhelm Farrugia