Does anyone know of a way to send the system an external command via an e-mail body. I.e. I put in [CLOSE] and the system will automatically close the ticket and send out notifications? I thought that I could do it from the incoming message filters but haven't been able to get it to work. Thanks, Trevor -- Heredocs, theredocs, everwhereadocsdocs old macdonald had a server farm he eyed the I/O