Hello OTRS'ers, I have no clue whatsoever how OTRS works, but i've been asked to 'fix it' by the guy who uses it here. The problem he has is that all mail sent to the support@ address is auto-responder'ed, which means that the support@ address has made its way onto many SPAMMERS lists. Our ISP filters spam with spamassassin, which means that any 'potential' spam coming into the OTRS system is flagged with '[spam]' in the subject: header. Since system administration is not my job, I have no clue how OTRS deals with this - is there a simple way to get OTRS to put '[spam]'-headered mail into a new queue called "Spam" with OTRS, so that it can be ignored/treated with lower priority than other mail coming into that address? IF there is a solution to this with OTRS, can it be implemented using the standard admin interface, or do I have to muck around with config files? -- ; Jay Vaughan