Hi Alan, On Mon, Mar 24, 2003 at 12:05:45PM -0500, Alan J. Rothstein wrote:

Is their any way to require an agent to attach a note when moving a ticket to a new queue?

I'd like to be able to force an agent to attach an explanation of why the ticket is being moved.

No, there is no config option to do so. Sorry.

- Alan -

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 6:29am up 36 days, 16:51, 6 users, load average: 0.00, 0.08, 0.07