Hello, On Wed, Mar 22, 2006 at 11:45:20AM +0100, shawn.beasley@dlh.de wrote:

I have found an article describing how to reject emails, (http://lists.otrs.org/pipermail/otrs-de/2006-February/005636.html ) and this works well. My question is I want to reject an email based on missing information, but at the same time accept all tickets with this queue.

i.e.

email received by popmaster.pl

if body contains

Unumber Uxxxxxx - format U Plus six digits WSnumber WSxxxxxx - format WS Plus six digits

Create ticket && auto default response

Elif subject contains ticket number

Ticket followup

Else: body does not contain

Unumber Uxxxxxx - format U Plus six digits WSnumber WSxxxxxx - format WS Plus six digits

Do not create ticket && auto reject response

Does this make sense? Can some one give me more information?

Just use the PostMasterFilter and set the X-Otrs-Ignore header, if the ticket should not be created. If you can't setup your filter roule via the web interface, you can write your own PostMasterFilter module.

Shawn Beasley

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