Hi list, I have integer active directory account with otrs. Or some account have french caracters (é, ç, ...) And in OTRS they are not correctly updated. I try to change charset parameter in Config.pm without results. As anyone have this problem and find a solution ? Thanks in advance -- Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr