Hi, Wondering if the there is a variable I can put to the auto-reply when someone raises a ticket to say how many tickets we currently have open in our system. We feel this will be more informative than telling them we will get to them in the next few days, as sometimes we can be quite busy. Thanks, Bryn Millar Systems Administrator - Lotus Notes and Incite Support Geebung Site Airport Link - Thiess John Holland 07 3170 1706 - 0432 409 254 _____________________________________________________________________ IMPORTANT - This email and any attachments may be confidential and privileged. If received in error, please contact Thiess and delete all copies. You may not rely on advice and documents received by email unless confirmed by a signed Thiess letter. This restriction on reliance will not apply to the extent that the above email communication is between parties to a contract and is authorised under that contract. Before opening or using attachments, check them for viruses and defects. Thiess' liability is limited to resupplying any affected attachments.