Customer Company question with Active Directory
Hi all, I wonder if this is possible : There are 2 customers from the same company. I want both of them to see each others requests. Duplicate companynames are not allowed in the database at least if you integrate your otrs with Active Directory. Is there any way of doing this? A customer has 5 tickets from ABC Company B customer has 4 tickets from ABC Company ABC company has a total of 9 tickets. Can we group the incidents so they can both see tickets from ABC Company. Thanks & Regards, Sarper
Hi, Am 14.11.2009 um 08:02 schrieb Sarper SARIDAL:
A customer has 5 tickets from ABC Company B customer has 4 tickets from ABC Company
ABC company has a total of 9 tickets.
Can we group the incidents so they can both see tickets from ABC Company.
as you describe it, it is the standard behavior of OTRS. If both customers have the same customer# then both can see all tickets in "Company Tickets" in the customer panel. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project
participants (2)
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Nils Leideck - ITSM -
Sarper SARIDAL