Thank-you Robert, the error was dumber, hehe... I've setted $Self->{DatabasePw} = 'password'; without the quotes! :( -- Luís Fernando RK> In the following, I refer to an OTRS installation located in RK> /home/myuser. You may safely replace an occurence of /home/myuser/otrs RK> with /opt/otrs, it works the same way. RK> On Friday, January 16, 2004 8:38 PM RK> MEGA Hospedagem wrote: RK> # mysql -u myuser -pXXX -h localhost -e "GRANT ALL PRIVILEGES ON \ RK> myuser_otrs.* TO myuser_otrs@localhost IDENTIFIED BY 'YYY' WITH GRANT RK> \ RK> OPTION" RK> Try issuing the command from the command line, substituting XXX with the RK> real database password of the user 'myuser' and YYY with the password RK> for the database 'myuser_otrs'. Your naming scheme is ok. RK> Edit /home/myuser/otrs/Kernel/Config.pm and adapt the settings for the RK> database connection - they are somewhat self-explanatory and documented RK> in the file. Esp. set 'myuser_otrs' there and the accompagning password. RK> Finally, run some maintenance scripts and checks: RK> a) Set proper permissions on all directories: RK> First go and see if SetPermissions.sh is there and up-to-date, which RK> were Revision 1.19: RK> # bin/SetPermissions.sh --help RK> SetPermissions.sh <$Revision: 1.19 $> - set OTRS file permissions RK> Copyright (c) 2002 Martin Edenhofer RK> Usage: SetPermissions.sh RK> [OTRS_GROUP] [WEB_GROUP] RK> Try: SetPermissions.sh /opt/otrs otrs wwwrun RK> Looks ok - so, in your case, I'd suggest you issue: RK> # bin/SetPermissions.sh /home/myuser myuser apache RK> Change 'apache' to the user your webserver runs under. This should give RK> you a clue about it: RK> # ps -ef|grep -v grep|grep httpd RK> b) All needed Perl modules onboard? RK> # perl -cw /home/myuser/otrs/bin/cgi-bin/index.pl RK> # perl -cw /home/myuser/otrs/bin/cgi-bin/installer.pl RK> The output should be something with "Ok." in it. RK> c) Check the database (and therefore the connection to it, too): RK> # perl /home/myuser/otrs/bin/CheckDB.pl RK> Again, a positive answer means success. RK> If you already completed every of the four steps of the installer, go to RK> http://localhost/otrs/index.pl and get to know your OTRS now. RK> Remember to have a look in RK> /home/myuser/otrs/Kernel/Config/Defaults.pm RK> for available settings, but do not actually set them there, but in RK> /home/myuser/otrs/Kernel/Config.pm RK> Esp., you may want to set RK> $Self->{SecureMode} = 1; RK> prior to putting your OTRS installation in the public to avoid the use RK> of installer.pl. RK> hth, RK> Robert Kehl RK> -- RK> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg RK> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 RK> _______________________________________________ RK> OTRS mailing list: otrs - Webpage: http://otrs.org/ RK> Archive: http://lists.otrs.org/pipermail/otrs RK> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs RK> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/